Deliveries in UAE
Yes. However please note that if there is any difference between the prices shown on the website and those marked on the clothing label, the correct price will be the one as shown on the purchase receipt.
If you have forgotten your password, you can recover it in the My Account section. You will receive an email with your new password.
You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.
Yes, the updated status of your order can be tracked in real time. To do this, go to (you can find it on the header of the website) and enter your order number. You should also receive a tracking number with your shipping confirmation email. If you’re collecting in store, you’ll receive an email when your order is ready to be picked up.
Yes, items can be deleted from your order after the purchase has been confirmed by our team (Customer service)
If you have received a faulty item or an item that you did not order, please call the Customer service or send message by WhatsApp and we will help you
Sure, we prepare the order and you get it from nearest Cottonil store to you
Once you parcel has been shipped, you will receive a shipping confirmation email including a link to download your order invoice.
We currently accept following payment methods: Cash on Delivery, Online Payment to Courier Company (Aramex)
Yes, the updated status of your order can be tracked in real time. To do this, go (you can find it on the header of the website) and enter your order number. You should also receive a tracking number with your shipping confirmation email. If you’re collecting in store, you’ll receive an email when your order is ready to be picked up.
If you have chosen standard delivery, you will receive an email confirming that your items have been shipped (when your order leaves the warehouse) including the tracking number and a link to the courier’s web page The courier will contact you directly to inform you of your delivery.
Delivery times depend on the type of delivery selected. Standard delivery is usually within 2-5 working days depends on your country.
Currently we offer deliveries to only UAE, we will soon be launching our deliveries to other countries in the GCC.
Your order can be sent to an address selected by you (home, work, etc).
OUT OF STOCK ITEMS
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.
All returns must be made within 14 days by calling us via (+971526580691). Cottonil reserves the right to reject returns sent beyond the return period limit, or items which are not in the same condition in which they were received.
If you choose a wrong size or color you should pay the delivery charge,
If Not the delivery is free
Making a return is free and easy. Just call us via (+971526580691) and we will return order through 2-5 working days.
If you think you have bought a counterfeit Cottonil product, please visit our counterfeit education page for more information. You can help us fight the illegal trade in counterfeit products, and prevent others from being victims of this crime. Please report the retailers that you suspect are selling counterfeits.