EXCHANGE, RETURNS & REFUND

All items purchased in the Cottonil online store may be exchanged free of charge there are a problem with colors or size from the company and if the customer choose  a wrong size and need to return , he only pay delivery charge and that takes 2-5 days after receipt.​​​​​​​ Provide the items have their original labels and are in the same condition as they were sent.

EXCHANGE / RETURN IN STORE

If you are not completely satisfied with your Cottonil.ae purchase, for any reason, you may exchange/ return your item in selected Cottonil stores within 14 days of the order being in your possession.

EXCHANGE/ REFUND TIMEFRAME

UP TO 2-5 WORKING DAYS**

 

Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged while delivery, then refuse to take delivery of the package, and call our Customer Care at (+971526580691) mentioning your order reference number. A replacement delivery, if the size is available, will made to at the earliest, at no extra cost.

If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise.

EXCHANGE/RETURNS POLICY

EXCHANGE / RETURNS VIA COURIER

All products purchased on the website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you). You then need to physically return such product(s) to us without undue delay and in any event not later than 5 days after the day you informed us about your intention to return the product(s).

Products must have their original label. We will not accept or refund goods that have been used, worn or washed.

If the goods have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

OUR TIP

To make the right choice when it comes to size and fit please do check the product description, wherever possible our editors will comment if an item fits small, loose or true to the size.

Please also have a careful look at our size charts.